J.D. Power has announced that Sony Ericsson Mobile Communications’ handsets has scored the highest in overall customer satisfaction among American and Canadian consumers in the latest survey.
Sony Ericsson ranked highest in features, battery life, physical design, opeartion and durability among the American consumers. The manufacturers are ranked in different categories, and can at maximum achieve a perfect 1000 score, however it is extremely unlikely that this will ever happen.
These results reflected Sony Ericsson’s strong commitment to the North American market, said Najmi Jarwala, who’s the President of Sony Ericsson North American market. This is a market where SEMC has struggled to gain market share, but things seem to be turning now.